Wrong Products Received or Ordered

Wrong Products Received
It is very rare that you will receive an incorrect product;
we double-check all orders before we ship them. However, if we made a mistake/error in shipping (it does rarely happen), please, first, notify us via email within 2 days of receiving your order. We will then issue an RMA number and return instructions on how and where to return the product. Please do not ship anything back without an RMA and those instructions. It is our wish to take care of you as soon as possible and get you your product. If you ordered the incorrect product (your mistake), then please see "ordered wrong" below.

Wrong Products Ordered
If you made an error and ordered the wrong products
(from the items that have listed prices on our web pages; not special quoted products), and wish to return the product; please contact us so we can organise an RMA number and return instructions. Returns MUST have an RMA in order to be processed correctly, so please wait for us to send you that information. Incorrectly ordered products are to be shipped to:

Postal Address
PO Box 125 196
St.Heliers, Auckland 1071